Privacy Policy
Last updated: March 2025
Introduction
At Trusted Auto Care, we are committed to protecting the privacy and personal information of every client who entrusts us with their vehicle and their data. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide when you engage with our auto repair services, including Engine Repair and Overhaul, Electrical System Diagnostics, and Transmission Repair. By using our services or interacting with us through any channel, you agree to the practices described in this policy. We encourage you to read this document carefully so you understand how we handle your information with the care and professionalism that defines everything we do at Trusted Auto Care.
Information We Collect
We collect personal and vehicle-related information necessary to deliver high-quality auto repair services. This includes your full name, phone number, email address, and physical or postal address. We also collect vehicle information such as the make, model, year of manufacture, registration number, mileage, and Vehicle Identification Number (VIN) to accurately diagnose and service your vehicle. When you book an appointment or request a service quote, we collect details about the nature of the repair or maintenance required. If you make payments through our premises or digital platforms, we may collect relevant billing and transaction information. Additionally, we may collect feedback and communication records when you contact us via phone, email, or in person to ensure continuity and quality of service.
How We Use Your Information
The information we collect is used exclusively to provide, manage, and improve our auto repair services. Specifically, we use your information to process and confirm service bookings and appointments, prepare accurate repair estimates and invoices, communicate updates on the status of your vehicle during the repair process, and maintain a complete service history for your vehicle to support future diagnostics and repairs. We may also use your contact details to send you service reminders, maintenance alerts, and relevant updates about Trusted Auto Care’s offerings. Your data helps us understand your needs better, allowing us to continuously improve the quality of our Engine Repair and Overhaul, Electrical System Diagnostics, and Transmission Repair services. We do not use your information for any purpose unrelated to your auto repair needs.
Information Sharing
Trusted Auto Care respects your privacy and does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: with trusted suppliers and parts vendors when necessary to source specific components required for your vehicle repair, with authorized service partners who assist us in delivering specialized repair services, and with regulatory or government authorities where disclosure is required by Kenyan law. Any third party with whom we share your information is bound by confidentiality obligations and is prohibited from using your data for any purpose other than the specific auto repair service task at hand. We take every reasonable measure to ensure your information remains protected throughout the service delivery chain.
Data Security
We take the security of your personal and vehicle information seriously. Trusted Auto Care implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure. Our service records and client data are stored in secure systems with restricted access limited to authorized personnel only. Physical records on our premises are kept in secure storage facilities. While we employ industry-appropriate safeguards to protect your information, we also encourage you to notify us immediately at [email protected] if you believe your information has been compromised or if you have any concerns about how your data is being handled. We review and update our security practices regularly to maintain the highest standard of data protection.
Your Rights
As a valued client of Trusted Auto Care, you have the right to access the personal information we hold about you and request corrections if any details are inaccurate or outdated. You may also request that we delete your personal data from our records, subject to any legal or operational obligations that require us to retain certain information. If you wish to withdraw consent for us to contact you for service reminders or promotional communications, you may do so at any time by reaching out to us directly. We are committed to responding to all privacy-related requests promptly and transparently. To exercise any of these rights, please contact us using the details provided in the Contact Us section below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Trusted Auto Care handles your personal information, please do not hesitate to get in touch with us. Our team is ready to assist you and address any privacy-related matters with the utmost professionalism and care. You can reach us at: Trusted Auto Care, Mombasa Road, Industrial Area, Nairobi, Kenya. Email: [email protected]. We are committed to resolving any concerns promptly and ensuring your experience with Trusted Auto Care remains built on trust, transparency, and exceptional service.